Refund Policy

Last updated: September 25, 2025

At Gaethermyx, we strive to provide exceptional educational experiences through our computer vision and AI seminars. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

1. Seminar Registration Refunds

1.1 Full Refund Eligibility

You are eligible for a full refund of your seminar registration fee under the following circumstances:

Cancellation request submitted more than 14 days before the scheduled seminar start date
Seminar cancellation initiated by Gaethermyx for any reason
Technical issues on our platform that prevent you from accessing the seminar content, provided such issues cannot be resolved within 48 hours

1.2 Partial Refund Eligibility

A partial refund of 50% of the registration fee may be issued if:

Cancellation request is submitted between 7 and 14 days before the seminar start date
You attended less than 25% of the scheduled seminar sessions due to documented medical or emergency circumstances

1.3 No Refund Situations

No refunds will be provided in the following cases:

Cancellation requests submitted less than 7 days before the seminar start date
Failure to attend the seminar without prior cancellation
Completion of more than 25% of the seminar sessions
Violation of our Terms of Service or Code of Conduct
Technical issues caused by your internet connection, hardware, or software

2. Subscription Services

2.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access to premium features until the end of your current billing period.

2.2 Annual Subscriptions

Annual subscription refunds are available on a prorated basis if:

Cancellation is requested within the first 30 days of purchase
You have not accessed more than 10% of available premium content

After 30 days, annual subscriptions are non-refundable but may be cancelled to prevent future billing.

3. On-Demand Course Materials

3.1 Digital Content Refunds

Refunds for recorded seminars, course materials, or digital downloads are available within 7 days of purchase if:

You have accessed less than 20% of the purchased content
The content contains significant technical defects that prevent normal use
The content description was materially misleading

3.2 Non-Refundable Digital Products

The following digital products are non-refundable:

Downloadable resources that have been fully downloaded
Certificate programs where the certificate has been issued
Bundled packages where individual components have been substantially accessed

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, you must:

Submit a written refund request to [email protected]
Include your full name, registration email address, and order number
Provide a detailed reason for your refund request
Submit any supporting documentation if claiming technical issues or emergency circumstances

4.2 Processing Time

Refund requests will be reviewed within 5 business days of receipt. Approved refunds will be processed within 10 business days and returned to the original payment method. Please allow additional time for your financial institution to process the credit.

4.3 Communication

You will receive email confirmation once your refund request has been received, reviewed, and processed. If your request is denied, we will provide a detailed explanation.

5. Special Circumstances

5.1 Medical or Emergency Situations

We understand that unexpected situations occur. If you experience a medical emergency or other extraordinary circumstance that prevents seminar participation, please contact us at [email protected] with supporting documentation. We will review your situation on a case-by-case basis.

5.2 Technical Platform Issues

If you experience persistent technical issues accessing our platform that are not resolved by our support team, you may be eligible for a full refund regardless of the standard refund period. Technical issues must be reported within 48 hours of occurrence.

5.3 Content Quality Concerns

If you believe the seminar content does not match the published description or quality standards, please contact us within 7 days of the seminar start date. We will investigate and may offer a refund, credit, or complimentary access to alternative seminars.

6. Transfers and Credits

6.1 Seminar Transfers

As an alternative to refunds, you may transfer your registration to a different seminar session of equal or lesser value, subject to availability. Transfer requests must be submitted at least 7 days before your originally scheduled seminar.

6.2 Account Credits

In some cases, we may offer account credits instead of monetary refunds. Credits can be applied to future seminar registrations or subscription payments and are valid for 12 months from the date of issue.

7. Group Registrations

Refunds for group registrations follow the same guidelines as individual registrations, applied on a per-participant basis. If your organization has a separate agreement with Gaethermyx, the terms of that agreement will supersede this general policy.

8. Payment Disputes

If you dispute a charge with your payment provider before contacting us, your account may be suspended pending resolution. We encourage you to contact us directly at [email protected] to resolve any billing concerns before initiating a chargeback or dispute.

9. Modifications to This Policy

Gaethermyx reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the updated policy. The version in effect at the time of your purchase will govern your transaction.

10. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Gaethermyx
29 Buckingham Rd, Plumstead
Cape Town, 7801
South Africa
Phone: +27 21 712 1211
Email: [email protected]

Refund Summary Table

Service Type	Refund Eligibility Period	Refund Amount	Conditions
Seminar Registration	More than 14 days before start	100%	Written request required
Seminar Registration	7-14 days before start	50%	Written request required
Seminar Registration	Less than 7 days before start	0%	No refund available
Monthly Subscription	No refund period	0%	Cancel anytime, access until period ends
Annual Subscription	Within 30 days	Prorated	Less than 10% content accessed
On-Demand Content	Within 7 days	100%	Less than 20% content accessed
Platform Technical Issues	Within 48 hours of issue	100%	Must be reported and unresolved

This refund policy is designed to be fair to both our learners and our organization. We are committed to your satisfaction and educational success.